FAQs

1. How long will it take to receive my order?

Our standard handling time is 1–3 business days. Once shipped, transit time within Australia typically takes 5–10 business days. You will receive a tracking number as soon as your order is dispatched.

2. Is shipping really free?

Yes! We offer FREE standard shipping Australia-wide on all orders, with no minimum spend required.

3. Are your electrical products safe for Australian homes?

Absolutely. We prioritize your safety. All our electronic items, including our portable heaters, are built with integrated safety features such as overheat protection and auto-shutoff sensors.

4. What is your return policy?

We offer a 30-Day Money Back Guarantee. If you are not satisfied with your purchase, please contact us within 30 days of delivery to initiate a return.

5. Can I cancel or change my order?

To ensure fast delivery, we have a 24-hour window for any cancellations or address corrections. Please email us at support@vitacare365.com immediately if you need to make a change.

6. Who operates VitaCare365?

VitaCare365 is a registered brand owned and operated by URBAN CLOTHING PTY LTD (ACN: 671 782 111), a proud Australian-owned company based in Runcorn, QLD.

Still have questions? Our team is ready to help!

Phone: +61 479 095 200 | Email: support@vitacare365.com