We stand firmly behind the purity, potency, and transformative power of Himalaya Gummies. If you are not completely satisfied, you have 30 days from delivery to request a full refund. This is our covenant with you.

Choose a cash refund back to your original payment method, or receive 120% store credit as a thank you for your trust — valid for 12 months.

We honor returns while maintaining pharmaceutical-grade safety. Here's what qualifies:

• Opened bottles – Accepted if ≥50% of the gummies remain (limit 2 opened bottles per order). Full refund for those bottles.
• Unopened bottles – Safety seal must be intact, no visible damage.
• Sealed multipacks & gift sets – Eligible if outer shrink wrap is unbroken.
• Beyond 50% consumed? – Contact us anyway; we may offer partial refund or generous store credit.

Non-eligible: Intentional damage, contamination, or orders where more than 70% is missing without valid reason. Bulk orders (6+ bottles) may incur a 10% restocking fee for non-defect returns.

Our support team handles every request with white-glove attention. Follow these steps:

• Email help.himalayagummies@gmail.com with subject: "Return – Order #[YourOrderNumber]"
• Include your full name, order ID, reason for return, and photos of product condition.
• You will receive a Return Authorization (RMA) and return address within 24 business hours.

If your order arrives damaged, melted, expired, or you receive the wrong product, we take full responsibility. Notify us within 7 days of delivery and we will:

• Immediately send a free replacement with express shipping.
• Or issue a full refund including original shipping costs – your choice.
• No need to return damaged goods – just provide 2–3 clear photos.

This pledge applies to international orders as well (replacement shipping covered).

Once your return reaches our facility:

• Inspection period: 2–3 business days after arrival. We'll email updates.
• Approved refunds: Credited to your original payment method within 5–7 business days after approval.
• If you choose store credit (120% value), you'll receive a code within 24 hours of approval.

Depending on your bank, additional 2–3 days may appear on your statement. PayPal refunds are instant after processing.

• Shipping costs – Original shipping fees are non-refundable unless the return is due to our error.
• Flash Sale / Limited Edition – Items marked "Final Sale" or "Limited Drop" are not eligible for returns.
• BOGO & gift with purchase – Free promotional items must be returned with the main item for a full refund.
• Gift cards – Non-refundable.
• International taxes/duties – Not refundable by Himalaya Gummies.

We ship worldwide. For international customers:

• Return shipping costs, customs fees, and local taxes are buyer's responsibility unless the item is defective (we provide prepaid return label).
• Mark return package as "Returned Goods" and include RMA number.
• Refund includes product subtotal only; original international shipping is non-refundable.

EU/UK customers enjoy a 14-day cooling-off period – our 30-day guarantee exceeds this. Dedicated support for Australia, Canada, and UAE.

• Cancel or pause your subscription anytime from your account dashboard or by email.
• For already delivered subscription shipments, the standard 30-day refund policy applies from each delivery date.
• If you forget to cancel and receive an unwanted shipment, contact us within 14 days of delivery – we’ll accept the return (unopened bottles) for a full refund minus shipping.
• Annual prepayments: Prorated refunds available for unused months after the first 30 days.

We resolve every concern before it becomes a dispute. If a refund is delayed, contact our escalation team at help.himalayagummies@gmail.com. Filing a chargeback without contacting us first may delay resolution. If we determine a chargeback was filed in error, we offer a 10% courtesy credit for future orders.

📿 Rooted in transparency, lifted by the Himalayas — your satisfaction is our sacred summit.